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Versa 2 stuck on message "Data not cleared, sync & try again"

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‎03-03-2021 13:37 - last edited on ‎03-04-2021 03:29 by Fitbit Moderator

‎03-03-2021 13:37 - last edited on ‎03-04-2021 03:29 by Fitbit Moderator

I have this message on my Fitbit Versa 3.  I know that there was a problem with the server, but I heard that that has been resolved.  I'm still not able to sync - with that message still on the watch. How to I fix?

Thanks!

 

Moderator Edit: Clarified subject

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‎03-04-2021 03:33 - edited ‎10-14-2023 11:48

‎03-04-2021 03:33 - edited ‎10-14-2023 11:48

Hi there @Pres345, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

The error message you're receiving on your watch usually appears when you performed a factory reset without first unpairing the Fitbit device. With that said, try the steps below:

  • Unpair your Versa 2 from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you still have syncing difficulties, see Why won't my Fitbit device sync?

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-04-2021 03:33 - edited ‎10-14-2023 11:48

‎03-04-2021 03:33 - edited ‎10-14-2023 11:48

Hi there @Pres345, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

The error message you're receiving on your watch usually appears when you performed a factory reset without first unpairing the Fitbit device. With that said, try the steps below:

  • Unpair your Versa 2 from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you still have syncing difficulties, see Why won't my Fitbit device sync?

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes