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Versa 2 stuck on message "Data not cleared, sync & try again"

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‎01-09-2023 14:19 - last edited on ‎01-10-2023 04:10 by Fitbit Moderator

‎01-09-2023 14:19 - last edited on ‎01-10-2023 04:10 by Fitbit Moderator

Shows a red cross

Data not cleared

Sync and try again won't sync

 

 

Moderator Edit: Clarified subject

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‎01-10-2023 04:11 - edited ‎06-23-2023 11:01

‎01-10-2023 04:11 - edited ‎06-23-2023 11:01

Hello there, @Cop07. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please confirm if you've followed the steps below to solve this issue:

  • Unpair your Versa 2 from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-10-2023 04:11 - edited ‎06-23-2023 11:01

‎01-10-2023 04:11 - edited ‎06-23-2023 11:01

Hello there, @Cop07. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

Please note the message "Data not cleared, Sync & Try again" usually appears when you performed a factory reset without first unpairing your watch from your phone's Bluetooth settings.

With that being said, please confirm if you've followed the steps below to solve this issue:

  • Unpair your Versa 2 from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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