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Versa 2 stuck on message "Setup Alexa"

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‎08-31-2021 09:51 - last edited on ‎08-31-2021 16:02 by Fitbit Moderator

‎08-31-2021 09:51 - last edited on ‎08-31-2021 16:02 by Fitbit Moderator

How do I set the screen awake?  The watch keeps saying set up Alexa, which I do not want to do.

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎08-31-2021 10:26

‎08-31-2021 10:26

1) If you mean by pressing side button, maybe you are holding button press too long.  It just takes a quick press.  If you hold it longer, it activates the 'left button shortcut' which you can set from 'Settings' > 'Left Button'.  I'm guessing your shortcut is set to 'Alexa'.

 

2) Screen should normally wake with wrist turn unless you have that disabled.  If that is not working, you might have 'Screen Wake' turned off or be in 'Sleep Mode', both accessible in 'Settings'.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎11-30-2021 06:38

‎11-30-2021 06:38

Mine was doing this too.  I just fixed it by holding down the button for about 10-15 seconds and it rebooted.  

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‎05-04-2022 06:49

In response to Wifeofskater

‎05-04-2022 06:49

Thank you for the tip.

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‎05-04-2022 15:38

In response to Wifeofskater

‎05-04-2022 15:38

Just happened to me as well. Followed his advice and mine also rebooted

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