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Versa 2 stuck on message "To start download the Fitbit app"

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‎05-16-2021 18:02 - last edited on ‎05-17-2021 07:45 by Fitbit Moderator

‎05-16-2021 18:02 - last edited on ‎05-17-2021 07:45 by Fitbit Moderator

Everytime I try to change the watch face I get a notice that says an app is needed,  I've uninstalled,  reinstalled, double checked my settings nothing is working I'm not getting text notices either . Anyone have an idea of how to fix this issue ?

 

 

Moderator Edit: Clarified subject

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‎05-17-2021 07:46 - edited ‎09-05-2023 09:58

‎05-17-2021 07:46 - edited ‎09-05-2023 09:58

Hi there, @Fitlife80. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've done, please try the following:

  • Make sure you've removed your Versa 2 from your Fitbit account and from your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎05-17-2021 07:46 - edited ‎09-05-2023 09:58

‎05-17-2021 07:46 - edited ‎09-05-2023 09:58

Hi there, @Fitlife80. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've done, please try the following:

  • Make sure you've removed your Versa 2 from your Fitbit account and from your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes