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Versa 2 stuck on message "To start download the Fitbit app"

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‎07-30-2023 14:30 - last edited on ‎07-31-2023 04:07 by Fitbit Moderator

‎07-30-2023 14:30 - last edited on ‎07-31-2023 04:07 by Fitbit Moderator

I reset my versa 2. And now can't get into my account. Can i get into my fitbit i have now? My watch is asking to download app

Moderator Edit: Clarified subject

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‎07-31-2023 04:10

‎07-31-2023 04:10

Hi there, @Collinsw. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

As per the message on the Fitbit device's screen, it seems that your Versa 2 is asking you to pair it properly. With that being said, I'd suggest doing the following:

  • Check if by any chance your phone's Bluetooth shows the Versa 2 as a connected device. If so, please unpair/remove it.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-31-2023 04:10

‎07-31-2023 04:10

Hi there, @Collinsw. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

As per the message on the Fitbit device's screen, it seems that your Versa 2 is asking you to pair it properly. With that being said, I'd suggest doing the following:

  • Check if by any chance your phone's Bluetooth shows the Versa 2 as a connected device. If so, please unpair/remove it.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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