Versa 2 stuck on "Data not cleared, Sync & Tried again"

[MMC2]

I was having trouble with my Versa 2 not swiping correctly and the screen remaining blank.  Because it was not responding to even repeated resets, I tried a factory reset.

this put it in "data not cleared, sync and try again" mode.

I removed it from bluetooth and from the app and re-added it to both.  It claims to sync, but nothing appeared on the screen.  The only thing I can do that gets any response is a reset or a factory reset -- which put it back to  "data not cleared, sync and try again" mode.

Then I can loop it.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @MMC2, welcome to the Community Forums. I'm sorry to hear about the inconveniences you've been having with your Versa 2, I understand where your concern is coming from. Thanks for already trying to solve the issue prior to posting here, I'll be glad to continue helping you.

Please note that the error message you're now receiving on your watch's screen ("Data not cleared, Sync & Try and again") usually appears when you've performed a factory reset without first unpairing the watch. That being said, please confirm you've done the following:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device?