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Versa 2 stuck on "Set up Wallet"

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‎12-12-2022 21:58 - last edited on ‎12-13-2022 12:18 by Fitbit Moderator

‎12-12-2022 21:58 - last edited on ‎12-13-2022 12:18 by Fitbit Moderator

Hello, Fitbit!
My Versa2 seems to now be Stuck in "Set up Wallet" Mode.  Additionally, the Side Button does not work.  I tried holding down the button, checking settings in the App, checking firmware update, etc.  Still no luck!  Please help.  Thank you!

 

Moderator Edit: Clarified subject

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‎12-13-2022 12:18

‎12-13-2022 12:18

Hi there, @Joey86. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

 

Usually that screen will appear when opening the wallet app on your watch by either tapping on it or with left button to access to the shortcuts. While it's not possible to delete the wallet app, please give a try to the following steps to reconnect your watch to your account:

 

  1. Remove the Versa 2 from the Bluetooth settings.
  2. Force quit the Fitbit app.
  3. Restart your watch.
  4. Open the Fitbit app, tap your profile picture > Set Up a Device.
  5. Select the Versa 2 and follow the onscreen instructions.

 

Additionally, please keep in mind that you can replace the Wallet App shortcut for any other option. To do so, open the Settings app > and tap the Left Button option. The possible shortcuts vary based on your device.

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-13-2022 12:18

‎12-13-2022 12:18

Hi there, @Joey86. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

 

Usually that screen will appear when opening the wallet app on your watch by either tapping on it or with left button to access to the shortcuts. While it's not possible to delete the wallet app, please give a try to the following steps to reconnect your watch to your account:

 

  1. Remove the Versa 2 from the Bluetooth settings.
  2. Force quit the Fitbit app.
  3. Restart your watch.
  4. Open the Fitbit app, tap your profile picture > Set Up a Device.
  5. Select the Versa 2 and follow the onscreen instructions.

 

Additionally, please keep in mind that you can replace the Wallet App shortcut for any other option. To do so, open the Settings app > and tap the Left Button option. The possible shortcuts vary based on your device.

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes