Versa 2 stuck on "Set up Wallet"

[Erinwynelle]

I have used toothpick and can air spray to make sure no debris. The fitbit is stuck in screen that says "set up wallet" and can't get it off.

Moderator Edit: Clarified subject

[Guy_]

Hi @Erinwynelle  - if you can't get out of that mode, you can try changing the clock face from the Gallery tile in the Fitbit App, or letting the battery run down.

The button issue may be a firmware fault and not a physical issue.

You can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support for more information about that.

[MarreFitbit · Accepted solution]

Hi there, @Erinwynelle. Welcome to the Community Forums. 

Totally agree with @Guy_ suggestion, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. Also, please confirmed that you've tried restarting your Versa 2 as suggested here How do I restart my Fitbit device?

Usually that screen will appear when opening the wallet app on your watch by either tapping on it or with left button to access to the shortcuts. While it's not possible to delete the wallet app, please give a try to the following steps to reconnect your watch to your account:

1. Remove the Versa 2 from the Bluetooth settings.
2. Force quit the Fitbit app.
3. Restart your watch.
4. Open the Fitbit app, tap your profile picture > Set Up a Device.
5. Select the Versa 2 and follow the onscreen instructions.
   
   

Additionally, please keep in mind that you can replace the Wallet App shortcut for any other option. To do so, open the Settings app > and tap the Left Button option. The possible shortcuts vary based on your device.