Versa 2 stuck on "Set up Wallet"

[Ojim]

My Fitbit is froze on “Set up Wallet”. The side button doesn’t work. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Ojim. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Usually that screen will appear when opening the wallet app on your watch by either tapping on it or with left button to access to the shortcuts. While it's not possible to delete the wallet app, please give a try to the following steps to reconnect your watch to your account:

1. Remove the Versa 2 from the Bluetooth settings.
2. Force quit the Fitbit app.
3. Restart your watch.
4. Open the Fitbit app, tap your profile picture > Set Up a Device.
5. Select the Versa 2 and follow the onscreen instructions.

Additionally, please keep in mind that you can replace the Wallet App shortcut for any other option. To do so, open the Settings app > and tap the Left Button option. The possible shortcuts vary based on your device.

[Ojim]

Hello,

I was able to restart the Fitbit but the left side button is NOT working. Please advise.

Thank you.
Sent from my iPhone

[MarreFitbit · Accepted solution]

@Ojim I recommend trying to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button. Once you've done that, please try restarting your Versa 2 one more time.