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Versa 2 stuck on "Set up Wallet"

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Stuck on Set my Wallet. How do I fix it. Help

Moderator Edit: Clarified subject

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Hi there, @EDISAT7. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 2 is stuck on the wallet screen. I understand your concern, I will do my best to help you with this!

Usually that screen will appear when opening the wallet app on your watch by either tapping on it or with left button to access to the shortcuts. While it's not possible to delete the wallet app, please give a try to the following steps to reconnect your watch to your account:

  1. Remove the Versa 2 from the Bluetooth settings.
  2. Force quit the Fitbit app.
  3. Restart your watch.
  4. Open the Fitbit app, tap your profile picture > Set Up a Device.
  5. Select the Versa 2 and follow the onscreen instructions.

Additionally, please keep in mind that you can replace the Wallet App shortcut for any other option. To do so, open the Settings app > and tap the Left Button option. The possible shortcuts vary based on your device.

Maria | Community Moderator, Fitbit


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