Versa 2 stuck on "To start download the Fitbit app" message

[Tfunk1]

Did a reset and now the watch will only cycle through logo with “to start, download the app” in different languages. Holding button has no effect. Apple 8 Bluetooth is on. Will not synch from the app and will not connect in phone settings Bluetooth. Even after powering both off/on. No other Bluetooth devices near.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Tfunk1. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.

As per the message on the watch's screen, it seems that your Versa 2 is asking to be paired to your Fitbit account again. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Versa 2 as a connected device. If so, please unpair/remove it.
• Remove the Versa 2 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Sense, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?