Versa 2 stuck on "To start download the Fitbit app" message

[rachnak]

My versa2 was not syncing . I tried to fix it but it won't syncing . Someone suggested to do factory reset. Now it's not syncing after factory reset. My Versa would not sync with my phone app or pc account. Fitbit logo and telling me to install the app. I have uninstalled and reinstalled the app on my phone and it brings up my usual account but the watch is still showing Fitbit logo. When I go to add a 'new device' to the app it cannot find my watch. I am not happy at all, now I have no watch and a useless app.

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @rachnak 

Let’s try setting your Versa 2 up as a new device to see if that resolves the problem. I understand you’ve tried the set up new device but it has to be done a certain way. Hopefully these institutions will help. 

Here is how you set up your Versa 2 again as a new device. Please follow these instructions carefully: 

1. Remove the Versa 2 from the Bluetooth settings on your phone. (If your using Android tap unpair. If on iOS tap the blue information icon then tap forget this device) If your Versa 2 is not showing on your Bluetooth at all proceed to step 2 (Basically make sure your Versa 2 is not showing at all) Make sure your not connected to your PC either…best to have it turned off.
2. Turn off other nearby Bluetooth connections. Like your PC
3. Check if your Fitbit App is updated
4. Log out of your Fitbit app and reboot your phone.
5. Restart your Versa 2: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
6. Log back into your Fitbit app as you normally would with your email address and password, tap your profile picture then scroll down and tap Set Up a Device.
7. Select the Versa 2 in the list of trackers and follow the onscreen instructions. When asked if you want to replace the Versa 2 say yes.

😉 Hopefully that gets you up and running again. Please come back and let me know how it goes.

[MarreFitbit · Accepted solution]

Hi there, @rachnak. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from and how you must be feeling. 

I agree with @SunsetRunner, as per the message on the watch's screen, it seems that your Versa 2 is asking to be paired. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Versa 2 as a connected device. If so, please unpair/remove it.
• Remove the Versa 2 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having syncing difficulties after linking your Fitbit device, please see Why won't my Fitbit device sync?

[cmehl]

Way too complicated for me. Very disappointed. Really like Fitbit when it’s working but have had this happen often along with other problems. Will never purchase another