Versa 2 stuck on "To start download the Fitbit app" message

[kawilliams]

I just received a new Versa 2 for Christmas. It is charged and keeps scrolling through the different languages that say, "To set up, download FitBit app". It won't do anything else and my phone won't recognize it through the app.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @kawilliams, welcome to the Community Forums. Thanks for sharing the details about the issue with your new Versa 2.

To solve the issue, please try the steps below:

• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Let me know how it goes. 

[kawilliams]

So I was told this was a Versa2 when actually its a Versa Lite. I was trying to connect to the wrong FitBit device. Everything works as it should now. Thanks!Sent from my U.S.Cellular© Smartphone

[MarreFitbit]

@kawilliams Awesome!  I'm glad to hear you were able to set up your Versa Lite. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!