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Versa 2 stuck on "To start download the Fitbit app" message

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Hi, I had trouble with my heart rate not working, not for the first time either, so tried all the trouble shooting advice, which has worked before but not this time so finally did a factory reset. I now can't sync my phone and Versa 2 together, my watch tells me to download the app which I have done and my Bluetooth is on. This is very frustrating as I can't use my Versa at all, please advise what I can do. Thank you! 

 

Moderator Edit: Clarified subject

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You'll need to remove the device from the Fitbit app and Add a new device and set it up as for the first time because its now in its factory condition. See setup procedure

Author | ch, passion for improvement.

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mine also. Sometimes if you turn your phone off and back on it helps

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Hi there @SunsetRunner, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2. @Guy_ @Patsy.a.harris I appreciate your input! 

In addition to the steps you've done, please try the following:

  • Make sure you've removed your Versa 2 from your Fitbit account and from your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

About the heart rate not working properly, see What factors can affect my heart-rate reading on my Fitbit device?

Let me know how it goes. 

Maria | Community Moderator, Fitbit


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Turned phone off back on this worked thank you
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@Patsy.a.harris Awesome! 😉

I'd like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


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