01-18-2021
14:20
- last edited on
01-19-2021
06:22
by
MarreFitbit
01-18-2021
14:20
- last edited on
01-19-2021
06:22
by
MarreFitbit
Hi, I had trouble with my heart rate not working, not for the first time either, so tried all the trouble shooting advice, which has worked before but not this time so finally did a factory reset. I now can't sync my phone and Versa 2 together, my watch tells me to download the app which I have done and my Bluetooth is on. This is very frustrating as I can't use my Versa at all, please advise what I can do. Thank you!
Moderator Edit: Clarified subject
01-18-2021 22:24
01-18-2021 22:24
You'll need to remove the device from the Fitbit app and Add a new device and set it up as for the first time because its now in its factory condition. See setup procedure
Author | ch, passion for improvement.
01-19-2021 06:06
01-19-2021 06:06
mine also. Sometimes if you turn your phone off and back on it helps
01-19-2021 06:25 - edited 01-10-2024 11:37
01-19-2021 06:25 - edited 01-10-2024 11:37
Hi there @SunsetRunner, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2. @Guy_ @Patsy.a.harris I appreciate your input!
In addition to the steps you've done, please try the following:
If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device?
About the heart rate not working properly, see What factors can affect my heart-rate reading on my Fitbit device?
Let me know how it goes.
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01-19-2021 06:40
01-19-2021 06:40
01-19-2021 07:20 - edited 04-29-2024 09:41
01-19-2021 07:20 - edited 04-29-2024 09:41
@Patsy.a.harris Awesome! 😉
I'd like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...