Versa 2 stuck on "To start download the Fitbit app" message

[StephCollier]

Won't sync up with my app on phone and let me log in my food and water intake.

I have installed and uinstalled the app and still don't sync.tells me I need app to use my watch.

Moderator Edit: Clarified subject

[Robert-H]

Have you tried defaulting the watch to factory default?  The process has helped me before fix issues.

[MarreFitbit]

Hi there, @StephCollier. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've done, please try the following:

• Make sure you've removed your Versa 2 from your Fitbit account and from your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device?. Hope that helps. 

@Robert-H Thanks for trying to help. However, please keep in mind that we don't recommend performing a Factory Reset unless it's suggested by our Support Team as a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc., among other things. 

[StephCollier]

Yes sir.done everything I can and step by step won't sync at all and can't use the app on my phone at all either.

Update: Restarted everything. And done all the steps.wont sync at all.

[MarreFitbit]

@StephCollier I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

[StephCollier]

Thank you for helping me! Have a wonderful day!

[MarreFitbit]

@StephCollier Anytime! 🙂 Have a wonderful day you too! 

[Pistoles]

MarreFitbit,

Est-ce que cette procédure s’applique aussi pour une VERSA SE ? Elle ne fonctionne plus depuis quelques jours.

Merci!