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Versa 2 stuck on "To start download the Fitbit app" message

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‎02-12-2022 19:28 - last edited on ‎02-14-2022 06:53 by Fitbit Moderator

‎02-12-2022 19:28 - last edited on ‎02-14-2022 06:53 by Fitbit Moderator

My versa 2 won't sync. Android Bluetooth says I need the app. I have gone all the fixes suggested, reinstalling the app, turning Bluetooth on and off. Rebooting the phone and doing a force stop. Pls help

 

Moderator Edit: Clarified subject

 

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‎02-14-2022 06:54 - edited ‎10-30-2023 04:18

In response to Odyssey13

‎02-14-2022 06:54 - edited ‎10-30-2023 04:18

Hi there, @lmboothroses. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

As per the message on the watch's screen, it seems that your Versa 2 is asking to be paired. With that said, I'd suggest following the steps below:

  • Check if by any chance your phone's Bluetooth shows the Versa 2 as a connected device. If so, please unpair/remove it.
  • Remove the Versa 2 from your Fitbit account and your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎02-12-2022 19:43

‎02-12-2022 19:43

Hi @lmboothroses  you have at least Android 8 ? That's the minimum for the app to work correctly.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎02-14-2022 06:54 - edited ‎10-30-2023 04:18

In response to Odyssey13

‎02-14-2022 06:54 - edited ‎10-30-2023 04:18

Hi there, @lmboothroses. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

As per the message on the watch's screen, it seems that your Versa 2 is asking to be paired. With that said, I'd suggest following the steps below:

  • Check if by any chance your phone's Bluetooth shows the Versa 2 as a connected device. If so, please unpair/remove it.
  • Remove the Versa 2 from your Fitbit account and your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer