Versa 2 stuck on "To start download the Fitbit app" message

[Sherry63]

I have been searching and applying all methods for the last 4 hours. Have reset my password at least 8 times and still cannot get the app to work. 

When I try to pair the watch it tells me an app is needed in order to pair the device. I have focestopped , Uninstaller, reinstalled, and rebooted my phone 5 times. Still nothing.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Sherry63. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

As per the message on the watch's screen, it seems that your Versa 2 is asking to be paired. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Versa 2 as a connected device. If so, please unpair/remove it.
• Remove the Versa 2 from your Fitbit account and your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps.