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Versa 2 stuck on "To start download the Fitbit app" message

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‎01-18-2023 19:43 - last edited on ‎01-19-2023 07:20 by Fitbit Moderator

‎01-18-2023 19:43 - last edited on ‎01-19-2023 07:20 by Fitbit Moderator

Hi 
I am also facing the same issue , I am using my Versa 2 after long time . But while

 trying to switch on Versa 2 it got stuck in the  fit bit logo screen asking to download the app . I tried all the steps mentioned in above but still no luck . The Versa2 is unable to pair to fit bit app .. Any other suggestions?

 

 

Moderator edit: updated subject for clarity. 

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‎01-19-2023 06:02 - edited ‎06-13-2023 09:51

‎01-19-2023 06:02 - edited ‎06-13-2023 09:51

Hi there, @SunsetRunner. Welcome to the Community Forums. I appreciate you had followed the tips and recommendations provided above.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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