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Versa 2 stuck on "To start download the Fitbit app"

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‎08-05-2023 10:04 - last edited on ‎08-05-2023 10:07 by Fitbit Moderator

‎08-05-2023 10:04 - last edited on ‎08-05-2023 10:07 by Fitbit Moderator

Same issue as this post, and many others. The solution suggested does not work: cycle on/off bluetooth on smartphone, re-start smartphone and try again, try with another smartphone, un-pair versa 2 to re-pair it, manually reset versa 2 pressing button during 8 seconds... 

https://community.fitbit.com/t5/Other-Versa-Smartwatches/Versa-2-stuck-on-quot-To-start-download-the...

 

Moderator Edit: Clarified subject

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‎08-05-2023 10:11

‎08-05-2023 10:11

Hi @aureo82 - the solution to this issue is to install the watch properly via the Fitbit App, click the profile photo [top left] and then "+ Set up a Device".

This will both setup the watch and the Bluetooth [which you can't do manually] and attach it to your account so you can configure it and sync the data from it.

Author | ch, passion for improvement.

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