Versa 2 stuck on "To start download the Fitbit app"

[KevinKerr]

Fitbit won't start and is displaying the message: 'To start donwnload the fitbit app'  in a number if languages.  The Fitbit app has been on my phone for 2 years.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @KevinKerr. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 2 is stuck on that message. I understand your concern, I will do my best to help you with this!

As per the description of your post, it sounds like your Versa 2 is asking to be paired. With that being said, please try the following steps in the order listed:

• Check if by any chance your phone's Bluetooth shows the Versa 2 as a connected device. If so, please unpair/remove it.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.
  
  

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[mdfuhrmann75]

I am having the same issue as the other person. Went thru all the steps and still stuck with it not pairing and on that screen. 

[KevinKerr]

Thank you for your reply.

It looks like a software update was required.  It is now working fine.