Versa 2 stuck on "To start download the Fitbit app"

[SweetpeaCC]

I can't seem to get past the message on watch to download Fitbit app.which hv done and hv a account which has moved over to google.but still says download the app.any suggestions?

Moderator Edit: Clarified subject

[RiekoC]

Hello @SweetpeaCC 

I moved your post from the Android platform forum to the Versa product help forum where you're more likely to get help from other Versa users.

[MarreFitbit]

Hi there, @SweetpeaCC. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is stuck on that message. I understand your concern, I will do my best to help you with this! @RiekoC Thank you so much for moving the post to the correct board. 

As you mentioned in your post, it looks like your Versa 2 is asking you to pair it again or properly. With that being said, I'd suggest doing the following:

• Check if by any chance your phone's Bluetooth shows the Versa 2 as a connected device. If so, please unpair/remove it.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa 2.
  
  

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?