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Versa 2 stuck on the Fitbit logo and in boot loop.

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‎12-30-2019 09:41 - last edited on ‎01-02-2020 06:33 by Fitbit Moderator

‎12-30-2019 09:41 - last edited on ‎01-02-2020 06:33 by Fitbit Moderator

I've had my Versa 2 for a few months after replacing a 3 year old Blaze. Everything was fine until it took an update a few weeks ago and now it will connect then freeze and try to reboot itself, but never comes all the way back up. It just freezes on the Fitbit logo screen. After it sits there for a while, it will reboot on its own, and continue doing the same thing. Eventually the battery dies very quickly from this process. I'll charge it back to full. It works for a little while, then goes right back to the same issue after it syncs to my phone. Any suggestions? 

 

 

Moderator edit: updated subject for clarity

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‎08-12-2021 07:14 - edited ‎08-12-2021 07:15

‎08-12-2021 07:14 - edited ‎08-12-2021 07:15

I went through this process with Nicholas as one of you posted to call support.  PROBLEM SOLVED
 
Chatting with Nicholas
Please force quit the Fitbit app, then reopen it.

On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.

Restart your Fitbit device. Press and hold the Back and Select buttons (left and bottom right) at the same time for 10 seconds until you see the Fitbit logo on the screen, and then release the buttons.

Remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone.

Restart your phone and try to sync.
  •  
  • 02:42 pm
    • restarting phone
    • If press that combination of buttons, it vibrates and ends up stuck with the fitbit logo and text scrolling underneath
    • ok - now it says 0 steps today....
    • back to 23..... on my phone - Versa still stuck
    • 0 going back to July....
    • It must have reset to factory settings
  • 02:45 pm
    • Please let me know what you see on your watch screen.
       
  • 02:45 pm
     
    • Versa stuck
    • I just went back to phone - but says Versa is connected...
    • tried again to connect - it is searching for devices
       
    •  
  • 02:48 pm
    • Let's set up your device again
      1. Open the Fitbit app.
      2. Tap the Today tab.
      3. Tap your profile picture.
      4. Scroll down and tap "Set up a device"
      Choose the Versa and follow the on screen instructions, if you receive a prompt to "Replace" accept it.
       
  • 02:48 pm
    • k
    • it popped up a pairing request...do I cancel or pair?
    • I hit cancel and told it to set up a device
    • it is searching and found it
    • input the number on the display
    • Versa now just showing logo - now a green checkmarK!!
    • Now log turns from blue to white
    • Hold on - it is searching for my network
    • hold on - wants the wi-fi password
  • 02:52 pm
    • now it says set up your Versa
    • Versa logo now blinking and a blue progress bar to the left
    • We should post this if it works as there a a whole lot of end users with this issue. Just type in "Versa stuck in loop" and youu'll see what I mean
  • 02:56 pm
    • By checking my backend tools, I can confirm that your device just synced with an IOS device.
      Please, let me know if there is anything else I can help you with.
       
  • 02:56 pm
    • am I gonna lose all my history?
      No, all your data and stats will remain on your Fitbit account.
      • !
    •  
  • 02:57 pm
    • The only thing that you can lose on your watch is your apps, stored data, personal information, and saved settings.
       
  • 02:57 pm
     
    •  
    • OMG - fitbit logo - no weird text rolling
    • still installing
    • updating Versa
    • wow!!!
    • VErsa updated!!!
  • 03:02 pm
    • Thanks for chatting with me today. You will be receiving a customer satisfaction survey after this chat, and I would appreciate you taking the time to evaluate your experience.
       
    • HOOOOOORRRRfAHHHH
    •  
  • 03:05 pm
    • But your device is now syncing and updated.
       
  • 03:05 pm
    • yes
    • It did lose those lost days but that's ok
  • 03:06 pm
    • Thanks for letting me know.
      Feel free to end the chat whenever you're ready by clicking on the option in the chat window. Thanks for contacting Fitbit.
      Have a wonderful day.
       
  • 03:06 pm
    • YOU are my hero 🙂  - I'll be posting this on the Versa community board
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