Versa 2 stuck on the Fitbit logo

[Abrown_wa]

My Versa would not sync with my phone app or pc account. Followed all of the troubleshooting and did a  Factory Reset. After the factory reset and now my watch is just showing the Fitbit logo and telling me to install the app. I have uninstalled and reinstalled the app on my phone and it brings up my usual account but the watch is still showing Fitbit logo. When I go to add a 'new device' to the app it cannot find my watch.  I have tried everything listed on other threads, but I am getting nothing but frustrated.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Abrown_wa, welcome to our Fitbit Community. I'm sorry to hear that your Versa 2 is showing the Fitbit logo only and it complete the setup process. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Set up your watch from scratch and see if the issues get fixed.

Keep me posted on the outcome.