Versa 2 stuck on the Fitbit logo

[Run4est]

Hi @All 

After charging several hours/days- The Versa 2 got stuck at the fitbit-Logo. It turns slowly on and off all the time. The green lights at the bottom are off. 

What i already tried:

-Restart via the Button (fitbit Logo Continue on/off) Can't start at all. Nothing else is shown at the screen.

- check my Bluetooth and WiFi functions (clock is not shown in Bluetooth settings any more ) 

- clear the clock from the App (app can't locate the clock anymore) 

- deinstall and Re-install the  App

- software updated my mobile Phone 

- tried to Set up and new device in the App via charging cable (can't conact with the Phone) 

(I also tried it with an other fitbit Model and that one worked out- so the failure must be at the versa 2 ) 

So overall i dont know what i should do else. The watch is not usable anymore at this time, which is very anoying cause i need to do a competition soon  😞 

Would be glad for any help or recommendations. 

*virtualhug* 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Run4est.

Thanks for the details shared in your post and for already trying to resolve the issue. I am sorry to hear about the frustration this situation has caused. I recommend connecting your watch to the charging cable and following our complete troubleshooting instructions in this help article: Why can't I set up my Fitbit device? 

Hope this helps.