Versa 2 stuck on the Fitbit logo

[bpaige]

My Versa 2 is stuck on Fitbit logo after attempting to restart it. 

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @bpaige.  

Thank you for sharing this information about the inconvenience that you've been experiencing with your Versa 2. 

Before considering other options, please try to complete a manual restart procedure again as described in this article. This has been useful for other users experiencing something similar. 

If you already tried this procedure, I recommend that you get in touch with the Customer Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

[bpaige]

Davide - the directions you sent to me for a restart....Unfortunately, my issue is that my fitbit is showing your fitbit logo on it and will not change ....

[Aod20]

Mine is doing the same thing today…

[Fredasez]

So is mine. It's not vibrating when placed on the charger and the only thing showing in the display is, the Fitbit logo.

[Aod20]

I’ve tried everything they said to do and I can’t fix mine.  So frustrating.  I won’t buy another Fitbit!

[bpaige]

I ended up calling into Support; and the last thing she asked me to try was to change the watch face; after trying to turn off your wifi/blue tooth on your phone; and still nothing....They are sending me a replacement one....

I have worn them for 5 years and am frustrated that they only last about a year then won't sync or this one is only 8 months and won't restart...

Maybe time to try a google or apple watch...

[DavideFitbit]

@Aod20 @Fredasez Thank you for your reply and confirming that you already tried the steps suggested earlier. 

In this case, if you already tried the restart procedure and you continue to experience the same inconvenience, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

@bpaige Thank you for sharing your feedback. I'm sorry to see that it wasn't possible to resolve the problem with the watch, but it's good to know that you've be receiving a replacement soon. 

Have a good day. 

[Aod20]

Hello,

My watch finally started to respond and I was able to unpair it and then reinstall.  It is now working.  Thank you for your help!

[DavideFitbit]

@Aod20 That's great news! Thank you for sharing this update. 

Have a great day. 😁