Versa 2 stuck on the Fitbit logo

[Dandnb]

Hi, my versa 2 is stuck on the logo. It fully run out of charge at work yesterday, so I put it on charge when I got home. Took it off charge to put on to wear to bed and it was just stuck with the logo coming on and going off. I’ve seen others have this problem on the forum and have tried all suggested fixes, but pressing the button makes no difference. It won’t even turn off.

please help.

Moderator edit: subject for clarity 

[JuanFitbit]

@Dandnb Nice to see you around. Thanks for your efforts and your report. 

In your case, the next step is to call us or chat with us. Click here to get connected. 

See you around. 

[Dandnb]

Hi,

Where am I supposed to click? there is no link.

Thanks.

[Oliviatee]

Hi I am having the exact same issue. Please can I have a link to who to contact about this. I've tried everything I can find online and nothing works.

[JuanFitbit · Accepted solution]

@Dandnb , Thank you for letting me know that the link was missing. I re added it again. Please let me know if you can see it or if not use this one please: Support

@Oliviatee Thank you for your report and efforts. As recommended to our friend Dandnb , the next step now is to  give us call or chat with us. 

 Use the link above to get connected. 

See you around. 

[Oliviatee]

Your support pages seem to be down at the moment. I keep getting redirected to a page that tells me the link cannot be found to join the live chat.

I did get my Fitbit working for 2 minutes before  it broke again with the same issue and now the link won't work for me. I have a case number xxxx which I noted down in case the issue reoccurred.

Thanks

Moderator edit:  updated subject for clarity

[JuanFitbit]

@Oliviatee .Thank you for your reply and further information. I've informed our team about the Link. 

Please try using this one: https://myhelp.fitbit.com/s/support?language=en_US

As you already have a case number assigned, please try to contact us again. Give our team member the case number so that he can review what you already tried and you don't have to repeat the steps again. 

 See you around. 

[Dandnb]

Thanks for the link Juan. All sorted now. They couldn’t fix it, so they are sending me a new one. Much appreciated.

[JuanFitbit]

@Dandnb Nice to see you back. Thank you for your update and the good news. I'm glad that Support could help you further. 

Please visit our discussion forums. There you will find several users who are interested in fitness, healthy eating, or better sleep and who share many tips. They will be happy to meet you there.

Wish you a lot of fun with your Versa 2. 

See you around.