Versa 2 stuck on the Fitbit logo

[IvanaO]

Hi,

I have searched relates threads however following the advice does not work. My Fitbit remains frozen on the logo screenZ

I have held the button down for approx 8 seconds until the logo disappears, release briefly (about 2 seconds) then held the button down again but nothing happens. Logo remains on the screen.

Any other ideas? Or is this Fitbit US?

Thank you.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @IvanaO. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that you're still stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this!

To better assist you, please confirm if you've also tried the steps below in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2.
• If there is no connection, restart your Versa 2.
• Once your Versa 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.