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Versa 2 stuck on the Fitbit logo

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‎04-11-2025 08:40 - last edited on ‎04-12-2025 06:37 by Fitbit Moderator

‎04-11-2025 08:40 - last edited on ‎04-12-2025 06:37 by Fitbit Moderator

Fit bit stuck on logo screen tried pressing left hand button while holding for 10seconds however screen went black then returned to logo screen ..it didnt reboot 

Moderator Edit: Clarified subject

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‎04-12-2025 07:12

‎04-12-2025 07:12

Hi there, @Szczupakiewicz. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this!

In addition to the steps you've done, please try the following in the order listed:

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 2 again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


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