Hi there, @Karenlwest2121. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this!
If you haven't done so yet, I'd recommend trying the following steps:
- Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
- Force quit the Fitbit app.
- Turn off the Bluetooth.
- Shut off your phone and turn it on after 1-2 minutes.
- Turn on the Bluetooth.
- Setup your Versa 2 again.
- If there is no connection, restart your Versa.
If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device?
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