Versa 2 stuck on the Fitbit logo

[Karenlwest2121]

I have a Fitbit versa 2, and when I try to reboot it, I rebooted it and I'm stuck on the diamond pattern and I can't get out of it 


Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Karenlwest2121. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, I'd recommend trying the following steps:

• Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Versa 2 again.
• If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device?