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Versa 2 stuck on the Fitbit logo

‎07-28-2025 11:38 - last edited on ‎07-28-2025 12:37 by Fitbit Moderator

‎07-28-2025 11:38 - last edited on ‎07-28-2025 12:37 by Fitbit Moderator

My Versa 2  that I just purchased is now stuck on the logo screen it flashes on and off occasionally I have charged it., have taken it out of my phone and put it back in. I have tried to restart by pushing the button on the side and holding it, I cannot get it to reset back to a regular screen so I can use it.

Moderator Edit: Clarified subject

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‎07-28-2025 12:43

‎07-28-2025 12:43

Hi there, @JackalynSpence. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still stuck on the Fitbit logo. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Maria | Community Moderator, Fitbit


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