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Versa 2 stuck on white update logo

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‎05-29-2020 07:49 - last edited on ‎08-11-2020 06:05 by Fitbit Moderator

‎05-29-2020 07:49 - last edited on ‎08-11-2020 06:05 by Fitbit Moderator

Hello, 

 

I accidentally let my versa 2 run out of battery. After then charging it completely it had the wrong time on it. I could not get it to sync to my phone to update itself so I turned it on and off.

After that didn't work I factory reset it. After I had factory reset it a blue line apeared on the screen with just the blue fitbit logo. I rest the device. I then successfully paired my device but on its face is a white fitbit logo and the battery icon.

I have reset the device many times, it will not update or change back to a watch. 

Any help is appreciated! 

 

Thanks 

 

 

Moderator edit: format

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5 REPLIES 5

‎08-11-2020 06:04

‎08-11-2020 06:04

Hi @Shelbslc, it's great to see you in our Fitbit Community! I'm sorry to hear that your Versa 2 is stuck on the Fitbit logo and it won't show the main screen. By the way, thank you for troubleshooting this issue before contacting our forums.

 

In order to avoid providing the same information, let me know how the factory reset was performed. Was it done as described below?

 

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
  • Release the button briefly (for less than 2 seconds). 
  • Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

Also, after the factory reset, try setting up your watch from scratch and see if the issue gets fixed.

 

Looking forward to your response.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎12-27-2020 07:15

In response to JuanJoFitbit

‎12-27-2020 07:15

Did not work.

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‎07-23-2021 13:55

In response to JuanJoFitbit

‎07-23-2021 13:55

@JuanJoFitbit 

this issue affects me too. I tried everything you recommended, nothing worked.

 

Is there any update to this topic?

 

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‎07-24-2021 05:19

In response to Omega2021

‎07-24-2021 05:19

@Omega2021 Thank you for joining us in this thread and our Fitbit Community. Since the issue persists after trying the recommended steps, he best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎04-21-2022 01:54

‎04-21-2022 01:54

If you've found a solution please do tell me since I can't connect to the fitbit company

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