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Versa 2 suddenly stopped tracking sleep and heart zones

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‎07-30-2024 07:44

‎07-30-2024 07:44

My Versa 2 suddenly stopped tracking sleep and heart rate zones during exercise.  Monitoring ny heart and sleep were two HUGE pluses for the Fitbit.  I've tried all the troubleshooting tips and even spent 30 mins on the phone with a rep. It still doesn't work.   I'm so disappointed reading so many similar posts.  Sounds like the recent update may be the cause? I, too, miss the look of the previous version.  Any help or advice would be greatly appreciated! 

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‎08-29-2024 07:45

‎08-29-2024 07:45

Hi, welcome to the Fitbit Community forums, @CT3sts.

Thank you for sharing all these details about the inconvenience you've been having with your Versa 2 and for confirming that you already tried a few troubleshooting steps.

I've been informed that you were able to get in touch with the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.

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