Versa 2 suddenly won't connect to Bluetooth anymore

[LulyBlo]

Hello, 

I've had a Versa 2 for a few years and it suddenly won't connect to Bluetooth anymore. I have tried with 2 phones and have already uninstalled and reinstalled the app a few times.

Do you know what is happening and how can I fix it? Thank you very much!

[Guy_]

Hi @LulyBlo - there can be quite a few reasons why it won't connect and to continue remove the Bluetooth entry from all devices except the phone you are using, and restart the watch and phone and try again.

Of course if the watch needs charging [no display] it won't be able to connect, so try charging, and even try using a pc as the power source.

If the watch has got damaged, through moisture getting in, it may no longer charge without getting hot, and if it does stop immediately, or it may not function properly.

However, after restarting the watch and phone, if it is still not working, remove the Bluetooth entry from the phone and then in the Fitbit App click profile photo and "+ Setup a Device" and replace.

See also Why won't my Fitbit device sync? 

How do I restart my Fitbit device?

[LulyBlo]

Hi @Guy_ thank you very much for your reply! I have already tried all these steps. The watch is fully charged and does not appear to be broken or damaged.

I've tried disconnecting the phone and watch and then reconnecting them, but it still gives me the same problem (even when I try "+ Setup a Device" and replace it). Also, the app tells me the watch needs to be updated, but the it won't let me update it (I get the message "sorry this is taking too long")

A few days before this happened, I had uninstalled the app from my phone by mistake. Could that be the reason? Could I solve the problem by returning it to the factory set up?

[Guy_]

@LulyBlo- thanks, try the simple things first.

On the phone, logout of the app, clear the storage cache, force stop it, remove the Bluetooth entry from the phone and any other devices and restart the phone.

A shutdown of the watch from the Settings, About menu.

Wait at least 10 seconds before charging to restart it.

And then try again in the Fitbit App click profile photo and "+ Setup a Device" and replace. Make sure there are no other watches or phones with Bluetooth on at this stage.

See if that helps, but if the watch has a broken Bluetooth it could still be an issue.

A factory reset is far more tedious as it requires a complete setup and there is a risk the watch dies in the process. so it should be absolutely the last resort. Anyway there are still other steps to do first.

[NancyB]

Same happening w/mine. I’ve had to delete it from BT sev times then re-pair to get it to sync. Prob started after I updtd to iOS 16. Past 2 days nothing works. Also, battery depletes much quicker. 15% within an hr of charging & now only lasts 2 days vs 4. 

[Guy_]

Hi @NancyB - the latest OS versions can often be problematic. Have you tried running the watch standalone, without Bluetooth switched on on the phone, in case there is a constant syncing issue. If the watch still runs down rapidly there is another issue involved and in which case try Shutdown from the watch Settings, about menu. Wait at least 10 seconds [to allow it to complete] before placing it on charge to restart it and charge it. If it's already charged just push the button for a second and wait.

[NancyB]

As I suspected, prob was iOS. Apple released 16.3 earlier today (1/29/23). Sync & Bluetooth issues resolved. Hoping battery drain improves as well 🤞

[NancyB]

If you’re using an iPhone, update to iOS 16.3 (released today). Probs resolved after I installed it!

[LulyBlo]

Hey @Guy_  I followed all the instructions 2 times but it didn't work. 

The phone has no problem to find the watch. On the watch I get the code to setup the device but then I get the massage "sorry it takes longer than expected" and then it fails. Any other ideas? 

[Guy_]

Hi @LulyBlo - sorry it's being problematic, as you are trying to set it up with a code, presumably you entered the code in the Fitbit App and then it stops communicating?

Are you doing the setup with the watch on charge, if not try that.

Otherwise it is strange that it gives up, possibly a good idea to chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support, in case there is something specific about your watch/phone combination.

Before proceeding, in the Fitbit App Gallery make a note of the names of any clocks or apps you have chosen/installed in case you need them later.

[LulyBlo]

Hey @Guy_ sorry if I didn't answer but I tried to contact the support but they are clearly not able to help me. 

That's correct, I do the setup with the watch on charge and yes, as soon as I enter the code in the Fitbit App and then it stops communicating. 

I tried so many times and since a week, I'm now thinking to give up and buy a watch from another brand because it honestly sucks that the support doesn't know what to do. 

[Guy_]

@LulyBlo - sorry about the issue, if you are using the latest version of the Fitbit App you can get it replaced under warranty where you bought it if it's new 

[LulyBlo]

Thank you @guy unfortunately it's not new. Anyway I spoke with the support via chat and they asked me to do the factory reset. I'm now waiting to finish the procedure, hope it'll work!