Versa 2 - swimming concern

[Linz76]

Hi Fitbit, have you solved the swimming issue  and is the Versa 2 capable to track swimming ?

Moderator edit: subject for clarity

[SwimLove]

I am beginning to think a robot is responding to all the customer posted
comments sent to Fitbit, as the comments seem rather illogical and
non-human.

[Gemini1]

Not sure drew if u are replying to me. If u r get your facts right before slagging one off.  If it wasn't directed at me then I apologise. 

[Prudense]

I have now swum with my Apple Watch version 5 three times. I'm thrilled with it! It weirdly displays lengths as "laps" but that count and distances are completely accurate (for me, so far). It recognizes my strokes, takes into account rests when I'm doing intervals, and even monitors my heart rate while I swim. I love it! I'm looking at my swim data on both Garmin Connect and SportTracks. I prefer the latter, but GarminConnect is free and just fine.

The Apple Watch doesn't clean my house but it does a whole lot of other stuff, so no regrets. It doesn't have sleep monitoring, though, and the sleep apps are all over the place with accuracy so I'll continue using my FitBit Versa 2 for that, and let my Apple Watch charge at night.

[Atooms]

Calling them arrogant and useless is not going to help us with moderators who might push our legitimate issue and get it fixed.  Please keep it at a higher level.    

[gemnoc]

I agree. I recently completed a survey for them. Not only did they not ask a question that included swimming, they didn’t include a space allowing me to address “any other concerns.” Beyond arrogant.

Sent from meg's iPhone

[gemnoc]

I have been fighting this battle for months.  They are ignoring us.  Please don’t tell me what to say.


Sent from AT&T Yahoo Mail for iPhone

[DrDrew99]

I'm right with you MH_London - the whole concept of these forums with moderators seems to try to appease users who are not getting what they want (and was advertised) from their Fitbit products.  I love my Versa 2 outside of the swimming pool - good, accurate data with summaries and reasonably useful information for most of my activities, but totally worthless for swimming.  Clearly the threats of returning the device have done nothing to incite change, and I'm not going to dump my Versa 2, but if the silence continues, I certainly will not replace my Versa 2 with a Fitbit device when it dies.

[Pete-Fl]

This has been dragging on and Fitbit refuse to give an honest response.

The issue being that the Versa 2 does not have the lap count, (during swim), feature that the original Versa had.

This is what is being asked for.

@Fitbit Any chance of an honest response?

[Digtown]

I just bought my son a Fitbit versa 2  two weeks ago, worked great until he jumped into the pool. About an hour later the screen is dark. It buzzes when you try to charge but phone will not sink to the watch and after hours on charger, no screen on the face on the watch. This watch is a bust for swimming. 

I should have bought him the Apple Watch!!

this better be covered under the warranty!

[Scotscris]

I recommend we check out their feature suggestion: Swimming should show more stats (time, distance or length) Versa 2 and participate there with comments and a vote.

[verhoeves]

I would have to say NO!!!! It is NOT waterproof.  Like everyone else who replied, I bought the Versa because it was water resistant up to 50m. I do water aerobics three times a week, wear it while showering, at the beach, everywhere. The first Versa (original) lasted from July 2019 until January 2020. The second watch, also an original Versa (purchased my watch at Kohl's so they replaced it for me), lasted from February 2, 2020 until June 2020. Just got my first Versa 2 a week ago (since it was more than 60 days from purchase, this time I got to buy my own out-of-pocket brand new).I want to be brave and put it in the water like everyone suggests. But here is the issue. It will work in the water until AFTER the 30-day return time. Then what? Am I going to spend $200 on a watch every 4 to 6 months that I am supposed to be able to wear in the pool?? Somebody needs to FIX THIS.

[ChazzMaduka]

Dear Versa Partner:

I wish you a lot of luck. I have now had about four Versas: two Versa 1's
and two Versa 2's. Today I am now using an Apple Watch because I just got
tired of all the challenges from the Versas. The latest one I had is now
sitting on its cradle and refusing to be charged. I am at a great loss why
fitbit, even with google's backing, is still unable to make a reliable
product out of the Versa. I resisted the Apple Watch for so many years
while waiting for fitbit to get it right. But it appears that the company
and I do not share the same objective. In the end, I had to bow out.
Unfortunately, the trade off is that I have to charge the Apple Watch daily
versus once in five days for the Versa. That is when it works. I chose a
product that works. I am not sure I know anyone yet that is completely
happy with the Versa. Goodluck, my friend.

[DrDrew99]

I have had my versa 2 that I wear continuously. Daily showers, swimming 2-4 times per week, hot tub a couple more. It is submerged at least daily, and I've been snorkeling at least 8 times for extended periods of submersion, and never had a water issue. So, I'm the other extreme - I think it's great for water activity.

Sent from Workspace ONE Boxer

[MichaelAerts]

Hi, 

I have a small swimmingpool 2,48/4,88/1,07 m. I use a swimming elastic, that means I don't move an inch but I swim intensively (no push offs on the wall while turning, pure dinstance) for 2 x 50 minutes a day. I tried the app excercise/swim set it on 10 minute laps so I can feel the time without stopping to watch the screen. After 50 minutes I looked at my performance I used 4 calories per 10 minutes. According to my Fitbit I didn't move a muscle, he gave me the 4 calories just for being there... I now put it on workout but I can't imagine I'm the only one with the same problem. Is there a way to swim with an elastic and record your result.

Thank you 

[Pete-Fl]

Still no response from @@Fitbit, so disappointing.

[uwil]

Wondering about the water resistance for Versa 2. I saw several others having issues with this. My 1st one quit working last summer and now my 2nd one quit working after being in the pool for a short time and way less than 50 meters. I feel like I should get a replacement.

[Narellecameron7]

I so agree, I had a versa that did the lap counting and it was great. I swam with the versa 2 first time and could only do time no laps. When I did my quoter of laps the versa 2 said I only did half of what I had done!!!! note liking this at all! grrrrrrrrrrrrrrrrrrrrr

[Julieebabyyxo]

I wish i had found this out. I recently took my versa in the pool. After i replaced the band with a rubber one and sure enough as you stated it stopped working. Im worried to wear my versa 2 to find out it does the same thing.

I only got 25% off because warranty was up. But it still cost over 225 for the watch. Very disappointing. However the 2 does work better than the versa so far.

[Julieebabyyxo]

jealous my versa died after a 45m swim the other day. I have the 2 now but dont wanna chance wrecking another watch. The shower was fine for the versa though.

[robertosp]

the issue concerns pool swimming: the Versa 2 I've just acquired seems not to count pool laps. I bought the watch just to keep track of my swimming since counting pool laps by yourself is distracting and frequently leads to confusion.  I certainly don't need a dedicated watch which can only register time elapsed since the beginning of the exercise. If the watch cannot show your laps count in real time, I won't have any use for it