Versa 2- swipe to apps not working for 2 weeks

[Ciara2022]

For nearly 2 weeks my swipe up to apps e.g exercise is not working. I have reset numerous times, re linked to my phone, changed clock face 5 times but no luck. My battery is also draining and need to charge very day. My watch is only 2 years old and is my 6th Fitbit product in 8 years. I am very disappointed with performance and sustainability. 

[SunsetRunner]

Hello @Ciara2022 

This would be extremely frustrating I’m sure. It sounds like you’ve already done every troubleshooting tip I could think of honestly. I understand that the Versa 2 lifespan is about 2 years depending on what article you might find and dig up online. But, my Versa 2 just turned 3 years old this month so I wouldn’t put too much faith in lifespans but more into sheer luck of the draw. 

With that said, I’m wondering if setting your Versa 2 up again as a new device might work. If your interested in trying it. You won’t lose any of your data because it’s held on the Fitbit Servers. But you will however lose any data that occurred after your last successful sync so I’d definitely recommend syncing your Versa 2 one last time before you begin. 

Here is how you set up your Versa 2 again as a new device. Please follow these instructions carefully: 

1. Remove the Versa 2 from the Bluetooth settings. (If your using Android tap unpair. If On iOS tap the blue information icon then tap forget this device) If your Versa 2 is not showing on your Bluetooth at all proceed to step 2
2. Turn off other nearby Bluetooth connections.
3. Check if your Fitbit App is updated
4. Log out of your  Fitbit app and reboot your phone.
5. Restart your Versa 2: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
6. Log back into your Fitbit app as you normally would with your email address and password, tap your profile picture then scroll down and tap Set Up a Device.
7. Select the Versa 2 and follow the onscreen instructions. When asked if you want to replace the Versa 2 say yes.

🤞I’m extremely hopeful this will help. Please let me know how it goes. 

[Ciara2022]

Thanks a million. I have followed all your steps exactly as suggested. Unfortunately still same issue with swipe. I am very disappointed. 
think it may be time for me to move to an Apple Watch … I have had fitbits for nearly 8 years with the original clip on, 3 charges and then 2 versa’s bit thing I am down with all the investment and limited life span…. Sustainability is not part of the company agenda obviously! 

[Guy_]

Hi @Ciara2022  - to get to the exercise app is a swipe watch face to the left.

If that is not working and you have tried a full Shutdown from the watch Settings About menu (wait at least 10 seconds before placing on the charger to restart it and charge it) there is also in the same menu a factory reset.

Beware this can kill the watch in some cases, but if you try it wait several minutes before doing anything with the watch. It should restart with the initial request to install the app, be patient.

Then run the setup in the app again.

Make sure you have it on the charger and near the WiFi source and phone and any other Bluetooth devices are off to make sure it goes smoothly, if you do decide to try it.

[Ciara2022]

Thanks... I getting get to any apps even the settings app so
unfortunately can't do that proper shut down. Thanks for your advice though.

[Guy_]

@Ciara2022  - yes that's probably true, sorry.
If the restart suggested by @SunsetRunner also didn't fix it,  the factory reset will have to be done using the button.

For that, chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

What caused this is of interest, did you do a firmware update? Or something else?

[Ciara2022]

I'm not sure what caused it... but it started to buzz and move through the
steps etc on the clock face automatically for about 1 min one day and seems
to have happened after that. I contacted customer support via email and am
waiting for a response.
How do I do the factory reset? Is that the removing of the device or
pressing the side and holding? I can't get into the settings app which is
the issue. If its something different I will try that. If that doesn't
work I will be buying a new product from another company.
Many thanks for your advice.

[Guy_]

@Ciara2022- thanks for the info, did you try changing the clock face to see if that helps?

A factory reset is a different procedure from a restart [which is holding the buttons for some seconds] and best done via chat with support. It may take several tries to get it right and of course it can kill the watch but probably not an issues as it is not working right anyway.

[Ciara2022]

Thank you. Yes I have done the reset about 10 times and on my 5th clock face but will try again as no harm.
Thank you very much