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Versa 2 syncing issue with MyFitnessPal

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‎03-09-2021 20:58 - last edited on ‎03-15-2021 16:12 by Fitbit Moderator

‎03-09-2021 20:58 - last edited on ‎03-15-2021 16:12 by Fitbit Moderator

Have tried installing/uninstalling/resyncing/resetting/etc etc etc and am having ZERO luck getting my versa 2 to sync with my S20 or myfitnesspal.... and support says its a samsung/myfitnesspal problem. Has anyone else had any luck with fixing these issues or am I returning this fitbit?

 

Moderator Edit: Clarified subject

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‎03-15-2021 16:11

‎03-15-2021 16:11

Welcome to the Community Forums @HColl.

 

Thanks for the details that were shared in your post and for trying some troubleshooting steps before bringing your concern to our attention, I understand how frustrating this matter can be for you. Let me share with you that our Customer Support team informed me that they already provided you assistance to resolve your issue. That being said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case. Unfortunately I don’t have access to such information to accordingly assist you.

 

I'll be here if you need anything else.

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