Versa 2 syncs, tracks steps, can’t see clock

[sps1980]

• Woke up from sleeping for a few hours and my Versa 2 has fuzzy screen and no way to reset to factory settings. Tried changing clock face with no luck. Tried holding side button for 15 seconds and still no luck. It does sync to my phone and tracks everything. Wish I could post photos to show. Any help would be appreciated, might end up leaving Fitbit after this. Watch purchased 12/31/2021 and if this is his king they last, I’ll need to explore other options. 

[SunsetRunner · Accepted solution]

Oh yuck @sps1980 how awful! 

I understand you tried changing the clock face and that failed to fix your screen. I see you’ve tried restarting the Versa 2 as well. Can you try restarting a few more times. Sometimes they can be stubborn and it take more then once. 

I’d try at least two more times. Just press down and hold the button on the Versa 2 until you see the Fitbit Logo then release the button. You should feel it vibrate if it decides to restart for you. 

If your still having problems after trying to restart it a few times I’d contact Fitbit Customer Service. Since you purchased it on 12/31/21 it’s still within the one year warranty period. You can contact them here: https://myhelp.fitbit.com/s/support?language=en_US. I find calling them directly the easiest method but Live chat is a great option as well. 

I hope the restart gets it up and running again. If not I’m sure Fitbit Customer Service will get this sorted out for you. I hope my post helps and points you in the right direction.

😃 Let me know how it goes. 

[sps1980]

Unfortunately nothing worked and I have a new one on the way from my warranty. Your answer is the best one and that’s why I marked it best answer. Fitbit rep told me the same thing you did, but mine was unsuccessful. 

[SunsetRunner]

I’m happy to hear your getting another Fitbit as a replacement @sps1980 😃 Hopefully it will arrive soon and you’ll be back up and running quickly.