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Versa 2 syncs with phone, but doesn't show on website dashboard

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‎03-04-2021 14:24 - last edited on ‎03-05-2021 13:58 by

‎03-04-2021 14:24 - last edited on ‎03-05-2021 13:58 by

It syncs with the phone but the web site says no device paired

 

 

Moderator edit: subject for clarity 

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‎03-05-2021 13:57 - edited ‎03-05-2021 13:59

‎03-05-2021 13:57 - edited ‎03-05-2021 13:59

Hi @jims98029, it's nice to see you again in our Community Forums. 

 

Thanks for the details shared in your post. I recommend confirming the email address associated with your Fitbit account:

 

1. In the Fitbit app tap the Today tab , and tap your profile picture.
2. Tap Account Settings > Change Email. You don't need to change the email, but you can verify your email address associated with your Fitbit account.

3. Log into the website dashboard using the same email address.

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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