Versa 2 takes too long to sync

[Pammy0217]

Why does it take so long for the device to sync and refresh in the app 

Moderator Edit: Clarified subject

[NellyG]

Hi @Pammy0217 What phone are you using?

[MarreFitbit]

Hi there @Pammy0217, welcome to the Community Forums. I'm sorry to hear that your Versa 2 is taking too long to sync with your phone, I understand where your concern is coming from. I'll be glad to help you.

If you haven't done so yet, I suggest following the troubleshooting steps provided here: Why won't my Fitbit device sync? 

Thanks for helping out @NellyG.

I've moved your post to Other Versa Smartwatches for organization purposes. 

[Pammy0217]

iPhone 11Pro Max

[MarreFitbit · Accepted solution]

Hi there @Pammy0217, thanks for getting back and for the information provided. 

As recommended in my previos post, please follow the troubleshooting steps provided here: Why won't my Fitbit device sync? 

Let me know if you have any questions. 

[Pammy0217]

I’ve done all the troubleshooting and it still takes 4-6 minutes to complete sync and then it’s still not updated in the challenges. This is so annoying which causes my to not sync for hours

[MarreFitbit]

Hi there @Pammy0217, thanks for getting back. Thanks for confirming that you've tried what I recommended above, I understand why you're feeling annoyed. We‘re taking into consideration your comments and sentiments with regards to our products and services.

I've seen that you got in touch with our Support Team after posting here and they helped you with this issue. If you need further assistance, please feel free to contact them back.

Have a nice day!