Versa 2 time is 14 minutes behind

[Creative2016]

Time is off by 14 minutes

Moderator Edit: Clarified subject

[Guy_]

Hi @Creative2016 - make sure you sync the watch fully to set the time correctly.

This may require restarting the watch and syncing several times and may be also restarting the phone 

For it to be be that inaccurate, unless it has been powered off, may indicate a watch fault.

Once you have set the time right, turn off the phone Bluetooth for a day and see if the watch loses more than a few seconds, if so it could be faulty and if under warranty can be replaced where you bought it.

[MarreFitbit · Accepted solution]

Hi there, @Creative2016. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 2. 

As @Guy_ has mentioned, please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? or if  you need to relink your watch, see How do I set up my Fitbit device? 

Also, note that the time on your Fitbit device may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Fitbit device is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on my Fitbit device?

If none of the above works for your, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again.