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Versa 2 time won't update after traveling and text messages won't come through

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‎09-01-2021 10:06 - last edited on ‎09-02-2021 05:17 by Fitbit Moderator

‎09-01-2021 10:06 - last edited on ‎09-02-2021 05:17 by Fitbit Moderator

Once again my Versa 2 is not functioning correctly.  This, as I said before, is getting old!  I am not being alerted of text messages, and the time won't update for 4 days now after a trip...

When I traveled from MO to FL the time updated automatically but now that I am home it's still on FL time.  I have restarted too many times to count - no luck.  

 

This may be the last fitbit I ever purchase, and I've been a customer since about 2013 - with so many other choices, why am I putting up with these issues?

 

Valerie Scherrer

 

Moderator Edit: Clarified subject

 

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‎09-02-2021 05:22

In response to Guy_

‎09-02-2021 05:22

Hi there, @Sweetleaf5. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

 

Is your Versa 2 syncing after your trip? Keep in mind that your Versa 2 may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

 

If you changed time zones and the time on your Versa 2 is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?

 

As for the notifications not coming through your watch, I'd like to know if you're getting any error message in the Fitbit app regarding the notifications not working? If so, what does it say? While I wait for your response, please take a look at these two help articles Why are notifications delayed or missing? and Why didn't my Fitbit device alert me? 

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-02-2021 00:32 - edited ‎09-02-2021 00:32

‎09-02-2021 00:32 - edited ‎09-02-2021 00:32

There is a known problem in the Fitbit App.

 

A trick which might help, is to toggle Off/On the Automatic time zone setting and sync in between.

In the Fitbit App click profile photo => App settings => Automatic time zone

Author | ch, passion for improvement.

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0 Votes

‎09-02-2021 05:22

In response to Guy_

‎09-02-2021 05:22

Hi there, @Sweetleaf5. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

 

Is your Versa 2 syncing after your trip? Keep in mind that your Versa 2 may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

 

If you changed time zones and the time on your Versa 2 is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?

 

As for the notifications not coming through your watch, I'd like to know if you're getting any error message in the Fitbit app regarding the notifications not working? If so, what does it say? While I wait for your response, please take a look at these two help articles Why are notifications delayed or missing? and Why didn't my Fitbit device alert me? 

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-02-2021 09:55

In response to Guy_

‎09-02-2021 09:55

Thank you very much - I will try this

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‎09-02-2021 13:07

In response to Sweetleaf5

‎09-02-2021 13:07

Sure thing @Sweetleaf5! Keep me posted. 🙂

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer