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Versa 2 today app not updating

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‎09-05-2020 07:38 - last edited on ‎09-18-2020 14:02 by Fitbit Moderator

‎09-05-2020 07:38 - last edited on ‎09-18-2020 14:02 by Fitbit Moderator

Hi, I bought my versa 2 yesterday and set it up. I noticed that some one my stats that are present on my 'today's tab on the app are not syncing onto my watch. How do I ensure all my stats are showing on my watch? When I click on 'settings' on my watch, it only shows the default stats and not the ones I want( water/female health etc).

 

Also, I mistakenly downloaded a clock face (which I assume was free for an hour) and then deleted this from the app however it was still showing on my watch.  I had to do a factory reset to remove it.

 

To add, the quick replies are show as sent on my watch but they are not being received.

 

Lastly, it appears that my 'find my phone's doesnt work. Even when my phone is right next to my watch it cant locate it .

Any idea why this may be happening? I thought this would be a swift and easy transition but its proving to be very frustrating!!

 

Thanks

 

Moderator Edit: Clarified subject

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‎09-18-2020 14:01

‎09-18-2020 14:01

Hi @SunsetRunner, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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