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Versa 2 took 12 min to connect to Bluetooth

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‎08-08-2021 08:10 - last edited on ‎08-08-2021 17:46 by Fitbit Moderator

‎08-08-2021 08:10 - last edited on ‎08-08-2021 17:46 by Fitbit Moderator

I have stop/started BT on phone, Versa2 and restated both phone and Versa2. 

I would like to use the Versa2 to track my rides and hikes but it takes too long to connect For example, just now it took 12 minutes.  Why? and why can’t FitBit/Google sell a product that works?


Moderator edit: all-caps

Moderator edit: updated subject for clarity

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‎08-08-2021 17:44

‎08-08-2021 17:44

Welcome to the Fitbit Community, @HarlD.

 

Thank you for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

To resolve syncing issues, we recommend following these troubleshooting steps.

 

In addition, you can set up your Watch as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1628469853467.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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