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Versa 2 touch screen and battery are not working

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‎07-29-2020 06:08 - last edited on ‎07-31-2020 13:46 by Fitbit Moderator

‎07-29-2020 06:08 - last edited on ‎07-31-2020 13:46 by Fitbit Moderator

Have had my Versa 2 about 8 months. The battery life has decreased immensely - used to last 4 - 5 days and now I'm lucky if it lasts 2. In the last week or so the touch screen is not working, so can't swipe for notifications or update on daily progress. Have reset the fitbit a couple of times, but nothing has worked. Grateful for any advice...

 

Moderator Edit: Clarified subject

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‎07-31-2020 13:49 - edited ‎10-12-2023 18:28

‎07-31-2020 13:49 - edited ‎10-12-2023 18:28

Hi there @CillaS, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2's battery and screen behavior. I appreciate you took the time to restart it already. Nice way to go!

I've seen that you contacted our Support Team just right after posting here and they helped you to get back in business. 

Please don't hesitate to let us know if there's anything else we may do for you in the near future. Have a good day! 

Maria | Community Moderator, Fitbit


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