help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 touch screen and heart rate stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-21-2020 05:05 - last edited on ‎06-23-2020 16:49 by Fitbit Moderator

‎06-21-2020 05:05 - last edited on ‎06-23-2020 16:49 by Fitbit Moderator

My Versa 2 stopped tracking my heart rate. It freezes at one rate. Now my touchscreen abilities are gone. I can't do anything on it.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-23-2020 16:53 - edited ‎01-09-2024 09:39

‎06-23-2020 16:53 - edited ‎01-09-2024 09:39

Hello there @tarlice, welcome on board. Thanks for the details provided in your post about your Versa 2's recent behavior. I'll be glad to help you.

I've seen that you contacted our Support Team after posting here and saw they helped you to get back on track. 

Please do not hesitate to let us know if there's anything else we may do for you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes