Versa 2 touch screen isn't working and won't charge

[hannahh0119]

My Versa 2 touch screen isn't working.  It won't respond to my touch.  Also, when I try to charge it, the charging screen won't come up, so I don't know if it's even charging.  It's at 4% battery, even though it was "medium battery" as of 4 hours ago, when my Fitbit last synced.  Can someone please help?!

[SunsetRunner · Accepted solution]

Hello @hannahh0119 

I’m hoping a simple restart of your Versa 2 will resolve the problem. You will not lose any of your data doing a restart. Just press and hold down the button on the side of your Versa 2 until you see the Fitbit Logo appear then release the button. You should feel the Versa 2 vibrate indicating it is done with restart. If this doesn’t fix the issue go ahead and try the restart a couple more time. 
😃 I’m hoping this helps and fixes the problem. Please come back and let me know

[hannahh0119]

It worked! Thank you so much!!

[SunsetRunner]

Your so very welcome @hannahh0119!! 😃 I hope you enjoy the rest of your day and as always Happy Stepping!

[Simbagirl1961]

It didn’t work

[Simbagirl1961]

I pushed the side button and it didn’t work. 

[Simbagirl1961]

It’s working ok now. Thanks for your help👋

[SunsetRunner]

I’m happy your up and running @Simbagirl1961 ! Woohoo Happy Dance 😃

[Mikey-kun]

For me it still doesn't work and I have tried many times and many things like changing clock face and updating the firmware.

[SunsetRunner]

Hello @Mikey-kun 

If you’ve tried restarting, resetting, or changing the clock face via the Fitbit app, but you can still not get your Fitbit to display anything on its screen or the screen is unresponsive, I would reach out to Fitbit Support: https://myhelp.fitbit.com/s/support?language=en_US I find calling them directly or live chat the best way to communicate with them. On another note…is your Fitbit Versa 2, although unresponsive, does it still show as connected through your Bluetooth on your mobile device? If it does you can try to set it up again as a new device. It’s worth a shot if your interested. (Only do this if it does show connected to Bluetooth) Open the Fitbit. App, tap your profile picture then scroll down and tap Set up a device. Pick Versa 2 in the list then simply follow the on screen instructions. 
I hope setting it up as new again helps but if not I do hope it gets sorted out quickly through Fitbit Customer Support.