Versa 2 touch screen isn't working

[Durfee]

Versa 2 most recent update completed, and when I tried the new spO2 watch face recommended in the new "health metrics" portion of the app, my screen is now frozen on the front screen and is entirely non-responsive to any swipe commands, be it up down right or left. 

I have forced reboots several times. I have uninstalled and reinstalled the app to my phone. I have rebooted my phone. None of the troubleshooting techniques listed in the FAQs have provided any remedy.

I am not sure if there is an issue with the most recent update, or if the switch to the new health metric watch face caused a glitch in the system. I have since attempted to return to the prior watch face that I was utilizing for the last year with no issues and continue to have a screen that will not respond to any swipe commands.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Durfee. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Scartissue1]

Durfee, let us know if this resolved your issue.   I looks like you already tried that as did I with no positive results.

[Mishmosh11]

This is the same issue I have. I reached out to support, they told me to change my clock face and still no change. They told me to get a new versa watch. Is there not anything else that can be done? Nothing is working on my watch. 

[MarreFitbit]

Hi there, @Scartissue1. Welcome on board. I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. Please feel free to get in touch with our Support Team for further assistance. Click here to get connected. 

Welcome to the Community Forums, @Mishmosh11! Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Have a good day. 

[liekeh]

I am facing the same problem. 
My Fitbit Won't respond to taps, swipes, or button press. Reboothing or changing the clock face isnt working…

[MarreFitbit]

@liekeh Welcome on board. I appreciate you've taken the time to follow the tips and recommendations I've provided above. 

Since none of the steps suggested have worked, please feel free to reach out to our Support Team for further help. Click here to get connected.

We hope your issue is solved soon.