Versa 2 touch screen isn't working

[scout74]

My Versa 2 touch screen has stopped working. I can’t scroll any direction and sometimes it will scroll on its own, jumping back and forth from the clock to the apps. I’ve tried restarting, but I cannot factory reset because I can’t scroll over to the settings button on the watch. I can see that my steps and heart rate are being monitored and the time is current so I know the screen is not frozen. 

Moderator Edit: Clarified subject

[JuanFitbit]

@MasiPasi , Thank you for taking the time to contact our team and to share your experience. 

@Zoeng , Our contact options for Canada can be found here.

[SunsetRunner]

We have 2 Versa 2s and after doing the firmware update, both bricked after a few days. Complaining to Fitbit only results in a 35% discount on a new purchase as watches wree out of warranty. I truly wonder if this firmware was purposly sent to fry our watches and gererating revenues for Fitbit by enticing owners to buy new units.

[Aahr5]

This just happened to me as well. chat assistance had me do a factory reset and now it is completely useless.

[MasiPasi]

Not a single person has offered me a discount so consider yourself fortunate. I’m still without a watch, it’s completely dead.