Versa 2 touch screen not working and device frequently restart

[rajoba9]

I purchased a Versa 2 in September. My biggest issue is that my device will just randomly restart multiple times throughout the day. Half of the time, my screen is black. When this happens, tapping the screen and/or pushing the button on the left of the device will not activate the screen. This causes problems since I use the alarm to wake me up in the morning. Also, when the screen does turn on, the touch barely works. More times than not, I cannot turn off my alarm when it turns on and I cannot swipe the screen to see my progress or apps throughout the day. I try to hold the button to restart but it does not always work and the problems can still persist the times it does.

I believe I have the most recent firmware (version 35.68.9.15) as it does not prompt me to update on the device screen in the Fitbit app. I have verified sleep mode is off. Any other recommendations or should I just see about a warranty replacement? 

[SunsetRunner]

Try a Restart and do it several times if necessary.

[tslemko]

I have the same issue. My versa 2 will not respond to swipes, etc. I have restarted it several times, and nothing works. It did start working first thing this morning, but stopped shortly after. Notifications, etc. are still working, but no touch screen responses. If it ever starts to work again, I will try to go into settings and do a factory reset. Any help would be appreciated.

[SunsetRunner · Accepted solution]

If you can't make a Factory Reset, contact Customer Support.

[amgalindo]

I now have the exact same problem. I am tired of all the problems my fitbit has! 

My versa 2 won't respond to the touch screen.

[tslemko]

They replaced mine for me. Contact their customer service

Sent from my iPhone

[rajoba9]

I reached out to customer service and they are replacing it. Hopefully this one will be better 🙂

[Dawson895]

I am having the same issue. It's so frustrating!

[SunsetRunner]

I recently woke to a black screen on my versa 2. Try charging it for an hour, then unplug it and press the side button for about 10 seconds until you see the Fitbit symbol appear. Hope this works for you 😊

[Nirmala5]

It didn't work 

[Denazepine]

I fixed mine by following these steps:

1. Open the Fitbit App. 

2. Click on your device.

3. Scroll all the way down. 

4. Click on "device lock". 

5. Set up a lock code. 

6. Allow device to sync for a second. 

7. Go to use device. 

8. Put in password. 

9. Swipe back and forth. 

10. Rejoice! 

I hope this helped someone not have to wait a few days to get a "new" Fitbit. 

[D_Gregus]

I'd like to try that, but my Versa 2 won't even sync to my laptop at this point. Calling tech support.

[DogCollar]

I tried this and at first I thought it didn't work. An hour later it still wouldn't let me scroll and the lock never popped up. I was a little sad. 🙁

Then I decided to change my clock face. Once that was installed and I tapped to awaken the black screen on my wrist, it buzzed and the number pad came up. I was so giddy! 😁

I entered my digits and voila! I could scroll!!! 😃 So far, so good!

Thank you, thank you, thank you!!!!! ❤️

[Denazepine]

Awe I'm so happy that I could help. I too changed the clock face first as
well. Should've included that in the post. Maybe I'll revise it.

[Allanaburns]

I'm having this issue too (original Versa, not a Versa 2) and only very rarely does any touch work on the watch at all (swiping, tapping to change details shown on the clock face).

I've tried changing the clock face (I use an official Fitbit built clockface), tried a factory reset, tried restarting it multiple times and nothing has worked.

This seems to be an issue since the last software update, hopefully a new update fixing all these issues isn't far away!! Getting very frustrated.

[f7]

Did not work for me. Uninstalled all apps that can be uninstalled. That solved the problem. Still, bought Fitbit expecting it to be seamless. Instead, it wastes way to much of my time. Mistake.

[Cynvcg]

Your steps helped display, but now it will not react to me touching the pin number I set up for it.  Nice try though.  Had to remove the pin.

[SunsetRunner]

I’ve had my Fitbit Versa Lite for only a few months and I have the exact same issue. I’ve tried restarting it, and changing the clock face with no luck. I’ve done a factory reset as well and it works fine until it does an update. I think the firmware is up to date: 38.70.7.14. Is there a fix for this or do I have to contact customer service? TIA. 

[kellejo4]

They replaced mine also, but as of this morning (less than 4 months) it is not responding again.  Getting very aggravated,  never had this many problems with my charge 3.

[Cynvcg]

I contacted their customer service through chat. Communicated with a lady
named Kim who was very helpful. Long story short, my watch was on warranty
yet and the company is sending me a new one. It's only the watch. You
have to keep your band, charger, and any other accessories.

Cindy