Versa 2 touch screen not working and device frequently restart

[rajoba9]

I purchased a Versa 2 in September. My biggest issue is that my device will just randomly restart multiple times throughout the day. Half of the time, my screen is black. When this happens, tapping the screen and/or pushing the button on the left of the device will not activate the screen. This causes problems since I use the alarm to wake me up in the morning. Also, when the screen does turn on, the touch barely works. More times than not, I cannot turn off my alarm when it turns on and I cannot swipe the screen to see my progress or apps throughout the day. I try to hold the button to restart but it does not always work and the problems can still persist the times it does.

I believe I have the most recent firmware (version 35.68.9.15) as it does not prompt me to update on the device screen in the Fitbit app. I have verified sleep mode is off. Any other recommendations or should I just see about a warranty replacement? 

[PavlaK]

Hello, I am experiencing the same problem. It is quite pitty to read here the same stories. I have got my Versa for one year and the same thing happend to me. It is worse that I didn t do anything wrong, it must be some software problem. I am quite unsatisfied with the Fitbit attitude, they do not want to replace the item as I am outside of the warranty period, which would be ok, if it wouldn t be my third Versa watch replaced because of some software problem which I didn t cause. I m quite sad as I love the design and I don t like apple watch that much, but this situation is just killing my user experience with Fitbit :(. I ll keep you updated. 

[windsurftim]

My Fitbit versa two has got similar problems in as much as the touchscreen has stopped working and despite numerous reboots I cannot resurrect it. 
I think that you will too owner of the fact that if the watches have a two year warranty and you provided me with a new watch only one year ago it all to be covered and I suspect the law will support me and if you continue to refuse to replace my Fitbit versa to I will take further advice from citizens advice in the UK who seem to think that you ought to be providing me with a replacement from what has been discussed with them so far. Clearly this is a significant problem and I think it ought to be refunding customers for a product that is obviously not very well made and is extremely unreliable

[Leishay]

I have a Versa 2. A few months ago I had to factory reset it because the Bluetooth on it quit working. This morning, the screen came on and started flashing and then went white. That's all it will do now, show a white screen. I can't factory reset it. I tried changing the clock face, app said successful but nothing changed on my Versa 2. I've searched and tried everywhere and everything that I could. I finally contacted service but I knew that my device was outside of warranty. Their ONLY suggestion was to replace it with a new device and they will give me a discount...

And in a little over 2 years the same situation? I don't think I will. I prefer to decide for myself when to replace my devices, not when I'm forced to because of poor quality and lackadaisical support caused by greed. 

[DogCollar]

I just took the loss and upgraded to the Versa 3. Never had a problem with that one. I get if you don't want to take the chance on a different one though. Versa 2 has a lot of bugs. The 3 is definitely better.